Thank you for diving deeper!

Thank you for your continued interest in WDR’s mission! We are happy to disclose the sources for our infographic. The citations are just meant to give the average person access, so there’s not any special format. If you have any questions regarding source material, please contact us at info@WDRstrategies.com.

Michael Housman and Dylan Minor, “Toxic Workers,” Working Paper 16-057, (Harvard Business School 2015) (estimating the cost of each toxic employee at $12,489), available at http://www.hbs.edu/faculty/Publication%20Files/16-057_d45c0b4f-fa19-49de-8f1b-4b12fe054fea.pdf

CPP, Inc., “Workplace Conflict and How Businesses can Harness it to Thrive,” p. 5 (CPP Global Human Capital Report, July 2008) (reflecting that 89% of employees have experienced a conflict that escalated), available at  http://img.en25.com/Web/CPP/Conflict_report.pdf

CPP, Inc., “Workplace Conflict and How Businesses can Harness it to Thrive,” p. 4 (CPP Global Human Capital Report, July 2008) (reflecting about 2 hours per week–one day per month–is spent dealing with conflict), available at  http://img.en25.com/Web/CPP/Conflict_report.pdf

John Ford, “Workplace Conflict: Facts and Figures,” (Mediate.com 2000), available at http://mediate.com/articles/ford1.cfm

Ford cited the following two studies in comparison:

  • Up to 30% of a typical manager’s time is spent dealing with conflict.
    Thomas, K and Schmidt, W. (1976) “A survey of managerial interests with respect to conflict. Academy of Management Journal,” June 1976.
  • A more current study showed that 42% of a manager’s time is spent on reaching agreement with others when conflicts occur.
    Watson, C and Hoffman, R (1996) ” Managers as Negotiators,” Leadership Quarterly 7 (1) 1996

CPP, Inc., “Workplace Conflict and How Businesses can Harness it to Thrive,” p. 7 (CPP Global Human Capital Report, July 2008) (reporting 76% of those surveyed have seen a conflict lead to something positive), available at  http://img.en25.com/Web/CPP/Conflict_report.pdf

CPP, Inc., “Workplace Conflict and How Businesses can Harness it to Thrive,” p. 11 (CPP Global Human Capital Report, July 2008) (70% view managing conflict as either ‘very’ or ‘critically’ important”) available at  http://img.en25.com/Web/CPP/Conflict_report.pdf

CPP, Inc., “Workplace Conflict and How Businesses can Harness it to Thrive,” p. 15 (CPP Global Human Capital Report, July 2008) (reporting 95% of those that had conflict training said it was helpful) available at  http://img.en25.com/Web/CPP/Conflict_report.pdf

John Ford, “Workplace Conflict: Facts and Figures,” (Mediate.com 2000), (reporting 90% of people surveyed saw workplace ADR as a cost savings) available at http://mediate.com/articles/ford1.cfm

Ford cited the following

  • Lipsky, D and Seeber, R “The use of ADR in U.S. Corporations: Executive Summary”, 1997

The chart is based on WDR’s own survey questions. The survey itself was executed thanks to Google Survey.